Help Centre
Find answers, guides and documentation for every main module
Buildings & Properties
Manage residential associations, buildings, site locations, addresses, and property configurations.
- ✓ Association and site structure hierarchy
- ✓ Adding and editing buildings with full address details
- ✓ Setting building timezones and coordinates
Users & Access Control
Understand user roles, invite team members, assign building-specific permissions, and enforce multi-factor authentication.
- ✓ 5 role types: Administrator, Maintenance Manager, Dispatcher, Technician, External Provider
- ✓ Granting explicit site or customer access
- ✓ Multi-factor authentication (MFA) setup and recovery
Equipment & Asset Management
Track machinery, technical systems, category hierarchies, Excel batch imports, and QR code identification labels.
- ✓ Category classification (HVAC, Lifts, Plumbing, Electrical, Fire Safety)
- ✓ Creating assets individually or importing via Excel
- ✓ Generating and printing durable on-site QR codes
Work Orders & Operations
Create corrective and preventive work orders, assign technicians, track labor hours, log spare parts, and capture customer sign-offs.
- ✓ Work order lifecycles and status transitions
- ✓ Assigning internal technicians and external contractors
- ✓ Logging labor time and recording parts consumed
Requests & Triage
Process resident incident reports via QR code, manage the dispatcher triage queue, and convert requests into work orders.
- ✓ Public QR code incident reporting without login
- ✓ Triage queue for dispatcher review and priority setting
- ✓ Grouping duplicate or related requests
Preventive Maintenance & Procedures
Configure recurring maintenance plans, build standardized checklist procedures, and manage the operational calendar.
- ✓ Recurring maintenance frequencies (time, meter, condition)
- ✓ Multi-step standard operating procedure checklists
- ✓ Versioned procedure editing and publishing
Inventory & Spare Parts
Catalog spare parts, track warehouse stock levels, reserve parts for work orders, and handle procurement requests.
- ✓ Spare parts catalog with SKU, unit costs, and categories
- ✓ Warehouse stock tracking and minimum inventory thresholds
- ✓ Reserving and consuming parts on work orders
Reports & Analytics
Analyze operational performance, track SLA compliance, monitor portfolio costs, and generate executive summaries.
- ✓ Operational dashboard KPIs and MTTR metrics
- ✓ SLA compliance tracking and escalation monitoring
- ✓ Building cost comparisons across currencies
Onboarding & Getting Started
Step-by-step checklist guide for new workspace setup, sample demo data, and Excel import templates.
- ✓ 4-step checklist: Buildings, Users, Equipment, First Work Order
- ✓ One-click realistic demo data loading and removal
- ✓ Excel import templates for equipment and procedures