Reports & Analytics

Overview

The Analytics module transforms field operations into clear insights, enabling property managers and executive committees to make data-backed maintenance decisions.

Key Operational Metrics

• Mean Time to Repair (MTTR): Average elapsed hours from work order dispatch to completion.
• First-Time Fix Rate: Percentage of issues resolved on the initial technician visit.
• Preventive vs. Corrective Ratio: Target maintaining at least 70% preventive maintenance to suppress emergency failures.
• SLA Adherence: Percentage of work orders resolved within agreed service level agreement deadlines.

Building Cost Comparisons

Navigate to Resources & Reports → Building Comparison to benchmark performance:

• Compare total maintenance expenditures across buildings.
• Identify outlier assets that generate recurring repair costs.
• Export clean CSV spreadsheets or professional PDF executive summaries for board meetings.

Executive Committee Budget Tracking

For residential associations with board oversight:

• Maintenance managers submit cost estimates for upcoming major repairs.
• Board members review proposals under CMMS → Budgets.
• Formal digital approvals are logged with timestamped audit records before contractors are dispatched.

Best Practices

• Review SLA breach reports weekly to identify operational bottlenecks or contractor delays.
• Use cost-by-equipment reports to justify capital equipment replacement over continued patch repairs.